Dear Jean C,
IHG®
P.O. Box 30321, 84130, Salt Lake City, Utah
Motor Carrier Division
My room was clean, but other parts of the hotel didn't smell so clean. The fitness room was a little small. The water cooler in the fitness center didn't work. Some functions of the treadmill didn't work. Overall the hotel was fine. The rooms are large and the lighting was better than most hotel rooms.
Dale W Green
Not too bad of a location! The front staff was friendly and accommodating. Just stayed on a quick night and it wasn't extremely expensive, but it was worth the price in my opinion for the quality of the room. My only complaint was probably the size of tbe parking lot. Had a good size jacuzzi bath tub in the room (stayed in a room with a king) and that was nice to have. Super easy to find, good location. Would stay here again.
Senior Case Manager
Federal and State Safety Inspector (I save lives! I protect your families...25 years and still alive to do so! Proudly!)
To this date, I still have not heard anything from anyone regarding my complaint of being charged much for an in-room Jetted Tub that did not work at all at the Heber City Holiday Inn Express! Other than by you Jean C, I have been entirely ignored and forgotten. At this point, it is beyond obvious that nobody has the intent to make things right with me! I stayed there as a Utah State employee on business and was only compensated, as I expected, for approx. $85 of the approx $180 charge. The rest I willingly paid for out of my own pocket and this was because I have been recovering from Cancer and treatments thereof. I was arriving at this room after a 5-1/2 drive with a very sore and abused body. All that I could think about during this entire trip was how this relaxing experience would get me through the night and make my trip back home a bit more tolerable. Well, you know the rest. The customer service during the incident was a sham. Was told the maintenance person would be up to my room to fix it. Never happened. Absolutely nobody cared, to this date it seems to still be the case. It is not only saddening and rude, it is inhumane! This world we live in is hard and the lack of concern that some people have is positively disgusting!
Clean and sorta updated. An older hotel that's had some updates but shows its age. Pet Friendly and put us on the 3rd floor in a room we did not request (asked for king with sofa and got 2 queens). The bed was horrible. This is the second HIE that has given us sub-par beds and I'm wondering if it's because it's asked pet room or of its how asked their beds were... I felt every spring in my back, but it at least wasn't too creaky when moving. The beds are on Hollywood frames and therefore open underneath and obviously not cleaned under because my pet brought me a little "treat" from under there. I can't say I'd stay here again, a good night's sleep when on the road is important and not only did I not get a good night's sleep due to the bed, my bad is now killing me. Not what I've come to expect from HIE.
State of Utah,
Horrible managment... they billed me twice for the same stay. I have called several times in the past 2 months. The manager is conveniently never there. They take my name and number down and do not call back. I drove 1.5 hours, back to the hotel last week to try and reconcile the issue. The manager was conveniently not there and never returned my call. I called again a week later and have heard nothing. Do not waste your money on this terribly managed facility!!
Holiday Inn Express Heber City is a US Lodging based in Heber City, Utah. Holiday Inn Express Heber City is located at 1268 S Main St, Heber City, UT 84032, USA.
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